Boosa, S. 2026. AI-Augmented CRM Transformation: Leveraging Microsoft Dynamics 365, Power Platform, and Cloud Intelligence for Next-Generation Customer Engagement. International Journal of Artificial Intelligence, Data Science, and Machine Learning. 7, 3 (Jul. 2026), 12–21. DOI:https://doi.org/10.63282/3050-9262.IJAIDSML-V7I3P102.