SHIRAMALLA, Rupesh; MUPPANENI, Kavya. AI-Enhanced Process Automation using Workato and Salesforce Einstein for Service Case Management. International Journal of Artificial Intelligence, Data Science, and Machine Learning, [S. l.], v. 4, n. 2, p. 154–166, 2023. DOI: 10.63282/3050-9262.IJAIDSML-V4I2P117. Disponível em: https://ijaidsml.org/index.php/ijaidsml/article/view/578. Acesso em: 24 jul. 2026.