TARRA, Vasanta Kumar; MITTAPELLY, Arun Kumar. Sentiment Analysis in Customer Interactions: Using AI-Powered Sentiment Analysis in Salesforce Service Cloud to Improve Customer Satisfaction. International Journal of Artificial Intelligence, Data Science, and Machine Learning, [S. l.], v. 4, n. 3, p. 31–40, 2023. DOI: 10.63282/3050-9262.IJAIDSML-V4I3P104. Disponível em: https://ijaidsml.org/index.php/ijaidsml/article/view/118. Acesso em: 15 sep. 2025.