POLAMARASETTI, Shalini. Conversational AI in Salesforce: A Study of Einstein Bots and Natural Language Understanding. International Journal of Artificial Intelligence, Data Science, and Machine Learning, [S. l.], v. 4, n. 3, p. 98–102, 2023. DOI: 10.63282/3050-9262.IJAIDSML-V4I3P111. Disponível em: https://ijaidsml.org/index.php/ijaidsml/article/view/312. Acesso em: 10 mar. 2026.