KRISHNAMURTHY, Prashanth. Revolutionizing Contact Center Performance – The Power of AI-Driven Agent Evaluations. International Journal of Artificial Intelligence, Data Science, and Machine Learning, [S. l.], v. 5, n. 3, p. 35–45, 2024. DOI: 10.63282/3050-9262.IJAIDSML-V5I3P105. Disponível em: https://ijaidsml.org/index.php/ijaidsml/article/view/147. Acesso em: 7 dec. 2025.