KRISHNAMURTHY, Prashanth; SRIRAMA, Ramprasad. How AWS AI Agents with Strands Can Help Manage Contact Center Operations. International Journal of Artificial Intelligence, Data Science, and Machine Learning, [S. l.], v. 6, n. 3, p. 98–106, 2025. DOI: 10.63282/3050-9262.IJAIDSML-V6I3P115. Disponível em: https://ijaidsml.org/index.php/ijaidsml/article/view/277. Acesso em: 30 oct. 2025.