BOOSA, Srichandra. AI-Augmented CRM Transformation: Leveraging Microsoft Dynamics 365, Power Platform, and Cloud Intelligence for Next-Generation Customer Engagement. International Journal of Artificial Intelligence, Data Science, and Machine Learning, [S. l.], v. 7, n. 3, p. 12–21, 2026. DOI: 10.63282/3050-9262.IJAIDSML-V7I3P102. Disponível em: https://ijaidsml.org/index.php/ijaidsml/article/view/627. Acesso em: 11 jul. 2026.