Shiramalla, Rupesh, and Kavya Muppaneni. “AI-Enhanced Process Automation Using Workato and Salesforce Einstein for Service Case Management”. International Journal of Artificial Intelligence, Data Science, and Machine Learning 4, no. 2 (June 30, 2023): 154–166. Accessed July 24, 2026. https://ijaidsml.org/index.php/ijaidsml/article/view/578.