Tarra, Vasanta Kumar, and Arun Kumar Mittapelly. “Sentiment Analysis in Customer Interactions: Using AI-Powered Sentiment Analysis in Salesforce Service Cloud to Improve Customer Satisfaction”. International Journal of Artificial Intelligence, Data Science, and Machine Learning 4, no. 3 (October 31, 2023): 31–40. Accessed September 15, 2025. https://ijaidsml.org/index.php/ijaidsml/article/view/118.