1.
Tarra VK, Mittapelly AK. Sentiment Analysis in Customer Interactions: Using AI-Powered Sentiment Analysis in Salesforce Service Cloud to Improve Customer Satisfaction. IJAIDSML [Internet]. 2023 Oct. 31 [cited 2025 Sep. 15];4(3):31-40. Available from: https://ijaidsml.org/index.php/ijaidsml/article/view/118